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Toll Notices

toll notices PROCESS

When you're travelling on any toll roads, you need to pay a fee. Toll roads are managed by different operators. Refer to your toll notice and then select the toll road from the list below to make the payment.
Eg: (Sydney toll roads)
  • Cross City Tunnel
  • Eastern Distributor
  • Hills M2
  • Lane Cove Tunnel & Military Road E-Ramp
  • M5 East
  • M5 South-West
  • Sydney Harbour Bridge or Tunnel
  • WestConnex M4
  • WestConnex M8
  • Westlink M7
WHAT YOU SHOULD DO WHEN YOU RECEIVE A TOLL NOTICE? (click button below);
Pay for your noticeNominate a driverOpen toll account

  • WHAT HAPPENS WHEN I'M DRIVING A LEASED VEHICLE ? We encourage you to read your terms and conditions for our toll road use and compliance policy, which states:
  • "Leasee or the nominated listed driver is responsible for the toll roads use during and between the period from stated on this lease contract of agreement". It is our requirements to supply own toll tag registered and pay own use of tolls roads and drivers are required to comply and maintain credit on their tag account retained on their toll account at anytime. Any Toll notices will be nominated to the leasee responsible on this agreement and Drive2go will meet the statutory obligation with toll complaince law to nominate the responsible driver or leasee stated in the contract to the relevant 'toll compliance officer' Our toll notice admistration process will incur a charge of $5.50 per toll notice received, this charge excludes any toll charges outstanding to Toll Roads Providers. WHAT HAPPENS IF I DON’T PAY A TOLL?
  • Under law, motorists are required to pay a toll whenever they drive on a toll road.
  • In New South Wales, all toll roads are electronic. If you do not pay your toll using an e-tag when you drive or do not arrange to pay your toll within 3 days after it is charged, toll recovery processes will be commenced against you as described below. It is important to remember that for each time a toll is unpaid, a separate toll recovery process may be commenced.
  • TOLL RECOVERY PROCESS:
  • 1. Toll Notice
  • The registered owner of the vehicle will receive a Toll Notice asking them to pay the toll and an administration fee. The administration fee is currently $1.10 if paid with an electronic tag account, or otherwise $10.00.

  • 2. Final Toll Notice
  • If the toll is still unpaid, the registered owner or and nominated driver will receive a Final Toll Notice asking them again to pay the toll. This may include a further administration fee.

  • 3. Penalty Notice
  • If the toll remains unpaid, Roads and Maritime Service NSW (RMS) may choose to send a Penalty Notice to the registered owner or and nominated driver of the vehicle. As motorists must pay their tolls, a Penalty Notice can be issued without previously sending a Toll Notice or Final Toll Notice. The penalty fine is currently $165.

  • 4. Enforcement Notice
  • If the Penalty Notice is not paid, the State Debt Recovery Office may issue an Enforcement Order. This will include an additional fee which is currently $65.00.

  • 5. Enforcement Action
  • If the Enforcement Notice is not paid, the State Debt Recovery Office may choose to start enforcement proceedings against you to recover the debt. This could include:
  • 1. Suspension of licence
  • 2. Suspension of vehicle registration
  • 3. Seizure of goods from your property
  • 4. Garnishee (deduction) of wages from your salary or bank account
  • 5. Examination before the Local Court to determine your financial position
  • 6. Charge on land to prevent you from selling your property
  • 7. Toll operators may also commence civil proceedings against you to recover an unpaid toll.
  • Note: Financial Rights has seen an increase in toll operators using the civil process to recover debts rather then using State Debt Recovery Office process as outlined above.
  • 6. A DEBT COLLECTION AGENCY/TOLL OPERATOR IS THREATENING TO TAKE ME TO COURT OVER UNPAID TOLLS – CAN THEY DO THIS?
  • As you have entered into a contract with the toll operator by using the toll road, you are required to pay the toll to them plus any administration fees. If you do not pay the toll, the toll operator may decide to pursue you for the debt. The toll operator can pursue you for the debt themselves, or may sell or refer the debt to a debt collection agency.

  • 7. If you are served with a Statement of Claim in relation to unpaid tolls, you should seek legal advice as soon as possible. This is because you have 28 days from the date you were served with the Statement of Claim to file a defence, otherwise the debt collector may obtain a judgment against you which they can use to seize your property or take your wages or savings. You should also read our factsheet Debt Recovery in Local Court.

  • 8. WHAT HAPPENS TO UNPAID TOLLS IF I BECOME BANKRUPT?
  • You should seek legal advice if you have unpaid tolls and are considering bankruptcy. This is because unpaid tolls may or may not be ‘provable’, or included, in your bankruptcy depending on the stage that the toll debt recovery process is up to. If the unpaid toll is a “fine” issued by a court it may not be provable in bankruptcy or have other implications such as your driver’s license being suspended.

  • 9. WHAT DO I DO IF I RECEIVE A NOTICE TO PAY A TOLL BUT I WASN’T THE ONE DRIVING?
  • If you were not the one driving when the toll was charged and you have now received a Toll Notice as you are the registered owner of the vehicle, you should not pay the toll.
  • You should complete a statutory declaration that nominates another person to pay the toll if:
  • Someone else was responsible for paying the toll, for example, your partner or a friend
  • You recently sold your car and the new owner should pay the toll
  • You recently purchased your car and the toll should have been paid by the previous owner
  • For NSW, the statutory declaration is available for individual here.
  • For businesses or company, the statutory declaration is here.

  • You should submit it to: Toll Compliance Management
  • Locked Bag 5004
  • Parramatta NSW 2124
  • Note: Once the toll operator or RMS has received the statutory declaration, a new Toll Notice will be issued to the person nominated in the statutory declaration and they will have to pay the penalty to the State of Revenue.

  • 10. I HAVE RECEIVED AN UNPAID TOLL NOTICE CHARGING ME ADMINISTRATIVE FEES ON TOP OF THE COST OF THE TOLL – WHAT CAN I DO?
  • When you use a toll road, you enter into a contract with the toll operator. Under this contract, you agree to pay the toll and any administrative costs associated with collecting the toll if it remains unpaid. However, you may negotiate with the toll operator to reduce or remove the administrative fees.

  • 11. FINANCIAL HARDSHIP
  • Some toll operators have financial hardship policies which provide extra protection for consumers who are experiencing hardship. For example, Transurban, who operate tollways in NSW such as the Cross City Tunnel, the M2 and the M7, have a hardship policy published on their website. The options available for consumers under this hardship policy include:
  • A. Extension of due dates
  • B. Payment plans
  • C. Payment-free periods (moratoriums) of up to 3 months
  • D. Reduction of fees payable
  • (When deciding whether to apply the hardship policy, Transurban will look at the customer’s financial position, eligibility for welfare and/or income sources).

  • 12. CAN UNPAID TOLLS SHOW UP ON MY CREDIT FILE?
  • If a debt collection agency or a toll operator successfully takes you to court over unpaid tolls, the court judgment will be listed on your credit report. See our factsheet: Your Credit Report.

  • 13. MAKING A COMPLAINT
  • If you have a complaint relating to the demands made by a toll operator for unpaid tolls or with the conduct of a toll operator, you should first contact the toll operator to ask them to review the amount that they claim you owe.

  • 14. WHAT IF I’M NOT HAPPY WITH THE RESPONSE FROM THE TOLL OPERATOR?
  • If you have a complaint relating to the demands made by a toll operator for unpaid tolls or with the conduct of a toll operator, you should first contact the toll operator to ask them to review the amount that they claim you owe.
  • If you are still unsatisfied after the review, you can contact the Tolling Customer Ombudsman (TCO) on 1800 145 009 or at www.tollingombudsman.com.au.

  • 15. COMPANY NOMINATION FOR PENALTY NOTICES:
  • Companies are required BY LAW to nominate the driver of a company vehicle at the time of a camera detected demerit offence. Penalties will apply to companies who fail to nominate. Nominating a driver is quick and easy to do via the myPenalty portal on the Revenue NSW website.
  • Enter the fine number and the date of the offence listed on the fine, then go to 'Name the person responsible’ and enter the details requested.
  • Nominating ensures that demerit points are properly allocated. Demerit points are issued to encourage safe and responsible driving.

  • Watch the video tutorial below: