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Toll ROAD USE POLICY

toll ROAD USE & PAYMENT POLICY

  • DRIVE2GO TOLL ROAD USE, PAYMENT & RECOVERY POLICY
  • Effective for NSW toll trips from July 2026
  • Drive2go vehicles may be used on Australian toll roads subject to this policy and the applicable Lease2Own, lease or vehicle agreement.
  • All NSW toll roads are cashless. During the period a Drive2go vehicle is leased, allocated to, or otherwise in your possession or control, you are responsible under your agreement for all toll-road usage associated with that vehicle.
  • 1. YOUR TOLL PAYMENT RESPONSIBILITY
  • Customers and authorised drivers must maintain an appropriate toll account, tag, pass or other accepted payment arrangement when using a Drive2go vehicle on toll roads.
  • You are responsible for ensuring:
  • * the correct vehicle registration is linked to your toll account where required;
  • * your account remains active with a valid payment method and sufficient funds;
  • * any toll tag is correctly installed and operating; and
  • * toll trips are paid within the toll provider’s required payment period.

  • Failure of your toll account, tag or payment arrangement does not remove your contractual responsibility for tolls incurred while the vehicle is in your possession or control.


  • 2. NSW TOLL CHANGES FROM JULY 2026
  • For NSW toll trips taken from July 2026, the previous process allowing a registered operator to nominate another driver to pay the toll no longer applies.
  • As the owner and/or registered operator of the vehicle, Sydney Automobiles Pty Ltd and/or Drive2go may be required to ensure an unpaid toll is paid, even where the vehicle was being used by a lessee or authorised driver.
  • Where Drive2go pays, settles or becomes liable for a toll attributable to your lease or possession of the vehicle, you are required to reimburse Drive2go in accordance with your agreement.

  • This may include:
  • * the applicable toll;
  • * any legitimate video-matching or third-party toll-provider charge; and
  • * the applicable Drive2go administration fee.

  • Drive2go may use its lease, fleet and vehicle-allocation records to determine who had possession or responsibility for the vehicle at the date and time of the toll transaction.
  • 3. DRIVE2GO TOLL ADMINISTRATION FEE
  • Where Drive2go is required to identify, reconcile, process, pay or recover an unpaid toll or Toll Payment Demand attributable to your vehicle, a $5.50 Drive2go toll administration fee per processed toll matter may apply in accordance with your agreement.
  • This is a Drive2go fleet administration fee and is separate from the toll itself and any charge imposed by a toll provider or government authority.
  • Customers can generally avoid this administration fee by maintaining an active toll-payment arrangement and ensuring toll trips are paid correctly.



  • 4. PAYMENT AND 7-DAY DUE DATE
  • Toll-related amounts may be added to your Drive2go account, invoiced separately or collected through an authorised payment arrangement in accordance with your agreement and payment authority.
  • Unless otherwise stated on the invoice or agreed by Drive2go in writing, all Drive2go toll-related invoices must be paid within 7 days of the invoice date.
  • Customers should not ignore a toll invoice or Toll Payment Demand. Failure to deal with tolls promptly may result in additional charges, enforcement action or other consequences.
  • Drive2go may pay or otherwise resolve a Toll Payment Demand relating to a Drive2go vehicle to prevent further escalation and subsequently recover the attributable amount from the responsible customer.



  • 5. OVERDUE ACCOUNTS AND LATE FEES
  • An invoice that remains unpaid after its due date will be considered overdue.
  • Subject to your Lease2Own agreement and applicable law, Drive2go’s standard late payment fee of $5.50 per day per overdue invoice may apply while the invoice remains unpaid.
  • The late payment fee is separate from the original toll, Drive2go toll administration fee and any applicable third-party charges.
  • If you are experiencing genuine difficulty paying an invoice, you should contact Drive2go before the due date to discuss the account.



  • 6. LEASE2OWN MEMBER CREDIT STATUS
  • Toll payment activity may form part of your internal Drive2go Lease2Own Member Credit Score and account history.

  • Drive2go may consider matters including:
  • * payment of toll invoices by their due dates;
  • * outstanding or overdue balances;
  • * repeated unpaid toll activity;
  • * payment arrangements or defaults; and
  • * your overall payment performance under your Lease2Own agreement.

  • This information may be considered when assessing continued membership, lease eligibility, renewals, re-contracts, vehicle upgrades or other Drive2go services.
  • The Drive2go Lease2Own Member Credit Score is an internal account-management assessment and is not represented as a consumer credit bureau score.



  • 7. DEFAULT, LEASE TERMINATION AND DEBT RECOVERY
  • Failure to pay toll-related amounts when due may constitute a default under your Lease2Own agreement.

  • Where an account remains overdue or there are repeated or serious payment defaults, Drive2go may exercise its rights under the applicable agreement, including suspension or termination of the lease where permitted by the agreement and applicable law.

  • Where notice is legally or contractually required, the applicable notice will be provided.

  • Drive2go reserves its rights to recover outstanding amounts lawfully owing under the agreement. This may include referral for debt collection and/or civil recovery proceedings, together with any additional costs, fees or expenses that are lawfully recoverable.

  • Payment of an overdue balance does not prevent Drive2go from considering previous payment history when assessing future Lease2Own membership or vehicle eligibility.



  • 8. DISPUTING A TOLL
  • If you believe a toll has been incorrectly allocated to you, contact Drive2go promptly and provide:
  • * your name or member number;
  • * vehicle registration;
  • * toll transaction or notice reference;
  • * the reason for your dispute; and
  • * any supporting information.

  • Drive2go may review the toll transaction against its lease and vehicle-allocation records.
  • Where a Toll Payment Demand itself appears to have been incorrectly issued, the applicable objection or review process with the relevant toll provider may also be available.



  • 9. TOLL TRIPS BEFORE JULY 2026
  • Different NSW rules may apply to toll trips taken before July 2026.
  • Where eligible, the previous statutory-declaration process may still allow the person who was in charge of the vehicle to be nominated, subject to the applicable requirements and time limits.
  • Drive2go may continue to administer qualifying pre-July 2026 toll matters under the rules applicable at the time of the toll trip.



  • 10. TRAFFIC AND PARKING INFRINGEMENTS
  • This policy applies to tolls and toll-related charges only.
  • Traffic infringements, camera-detected offences, parking infringements and other government penalties are separate matters and may be subject to different driver-nomination and enforcement procedures.
  • Customers remain responsible for complying with their Drive2go agreement regarding infringements or offences arising during their possession or use of a vehicle.


  • IMPORTANT INFORMATION
  • This policy must be read together with your applicable Drive2go Lease2Own, lease or vehicle agreement.
  • Nothing in this policy is intended to exclude or restrict rights or obligations that cannot lawfully be excluded under Australian or NSW law.
  • For current NSW toll-payment requirements, Toll Payment Demands and dispute procedures, customers should refer to the official Service NSW and NSW Government tolling information.
  • Drive2go Corporations Australia
  • Fleet Management | Lease2Own
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